Our core services
cover four key areas:
Change Transformation
Managing Change in large complex organisations is very difficult and fraught
with pitfalls.
Our expertise is in managing change and programmes
across continents and cultures in virtual teams and working with the
strengths of local staff to deliver change faster.
ERP
Implementation
Implementing a new ERP is one of the most difficult exercises an
organisation can do.
We have a successful record of implement Oracle in
large organisations and are able and are able to guide organisations through
the Transformational process.
Global Service
Models
Implementing
a Service Model in on location is difficult enough but when doing it across
cultures - Chinese, Japanese, Indian, Malaysian, Australian, Brazilian,
Western Europe, American and Canadian.
We have designed,
implemented and run Global Service Management models with teams of over 100
staff in different strategic locations across the world. We baselined the
starting effectiveness of the services, transformed the team through new
processes, job descriptions and tools and then measured the effectiveness of
the transformation.
No only did we
transform the service model we also took a hard look at WHY customers were
contacting the service desk and created tools to help the users service
their own needs. In this way we reduced the number of contacts the service
desks have to handle.
- Baseline the starting point - Maturity Model;
- Develop a Transition Strategy, Target Operating
Model and Tools
- Transform the organisation;
- Measure the end point - Maturity Model
Agile
Agile has been around for a number of years and implemented in a number of
flavours. Agile is not a panacea that will fix all systems development
problems. However we believe it
strikes the right balance between care for the development process and
delivering quality systems that the customers want and can be supported.